Privacy Policy

Derby Bi (“we,” “our,” or “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share personal data when you engage our consultancy services or visit our website.

We may collect the following personal data:

• Name, job title, and contact details (email, phone, address)
   
• Company information and business details
   
• Payment and billing information
   
• Communication records (emails, calls, messages)
   
• Any information provided during consultancy sessions
   

We use your personal data to:

• Provide and manage our consultancy services
   
• Process payments and invoices
   
• Communicate with you regarding our services
   
• Comply with legal and regulatory obligations
   
• Improve our services and client experience
   

We process your personal data under the following lawful bases:

• Contractual necessity: To provide services you have requested
   
• Legal obligation: To comply with accounting, tax, or regulatory requirements
   
• Legitimate interests: For service improvement, fraud prevention, and internal record keeping
   
• Consent: Where specifically obtained for marketing communications
   

We do not sell your data. We may share personal data with:

• Payment processors and financial institutions
   
• Third-party service providers necessary for delivering our services
   
• Legal or regulatory authorities as required by law
   

We will retain personal data for as long as necessary to provide our services, meet legal obligations, resolve disputes, and enforce agreements. Once data is no longer needed, it will be securely deleted or anonymized.

You have the right to:

• Access the personal data we hold about you
   
• Correct any inaccuracies in your data
   
• Request deletion or restriction of processing
   
• Object to the processing of your data
   
• Withdraw consent at any time (where consent is the legal basis)
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

If you use our website, we may use cookies to enhance user experience. You can manage or disable cookies via your browser settings.

We may update this Privacy Policy from time to time. Any changes will be communicated via our website or directly to clients. Continued use of our services constitutes acceptance of the updated Policy.

For questions or requests regarding your personal data, please contact:

Derby Bi
Email: sales@derbybi.co.uk